An order is never lost to an outage
A finished journey is written down before anything is forwarded. If the place it is going to is down, the order waits. It does not vanish.
Production
The factory
gets a file,
not an email
Most customizers end at the order confirmation. That is exactly where the expensive part starts: somebody redrawing artwork by hand, at the wrong size, in the wrong colour mode, from a screenshot.
Job sheet
order #10428 · /c/team-caps?d=k4m2xq
- Product
- Structured team cap
- Quantity
- 24 (roster)
- Colourway
- Maroon crown / navy brim
- Decoration
- Front logo · side mark · name & number
- Artwork
- Customer file, full resolution
- Price record
- Signed, verified at intake
Print canvas210 × 297 mm · 300 dpi · cmyk
The recipe belongs to the product
The print process for a product does not change from order to order, so it is authored against the product, once: the canvas, the steps in the order they run, and the formats that come out.
Every order against that product then walks the same path. When you improve the recipe, you improve every order that follows. There's no per-order setup to get wrong.
Canvas in millimetresResolution you setRGB · CMYK · greyscaleOrdered stepsBackground & rotation
Why millimetres
Pixels lie.
Millimetres
do not
A print area dragged onto the model has a real size on the real product. Authoring the canvas in the same units means the numbers carry straight across instead of being converted by hand, and raising the resolution later re-renders everything sharper rather than moving it.
The customer's artwork is kept
A summary of an order tells you a logo was uploaded. Production needs the file itself, so the design behind the order keeps it, at the resolution it arrived in.
Machine files for embroidery
Our own embroidery engine turns the approved mark into a DST the machine runs, thread colours in order, from the same design as the job sheet.
What the factory receives
300 dpiRGB · CMYK · greyscaleReal millimetres, not pixels
Book a demo
Show us the file you wish you got
Bring the artwork request your factory sends back, or the job sheet you fill in by hand. That is the fastest way to tell whether this fits how you actually make things.
There is no self-serve sign-up yet: we set the account up with you, and go through your product before you commit to anything.